Shipping policy
At auroras-avenue, every customer experience matters to us. Our priority is to ensure that your order is processed efficiently and delivered safely within a reasonable timeframe. Delivery times may vary depending on your location, but most customers receive their orders within 1–20 business days from the date of shipment.
PAYMENT CONFIRMATION
Once your order is successfully placed and payment has been authorized, you will receive a confirmation email with your order details. After payment verification, changes or cancellations may not always be possible due to rapid order processing. However, we will always do our best to assist with any requests if you contact us promptly.
ORDER PROCESSING
Orders are typically processed within 1–7 business days. Processing includes payment verification, quality control, packaging, and preparation for shipment. Please note that weekends and public holidays are not included in processing times.
Pre-ordered items may require additional processing time. Specific timelines for pre-orders will be clearly communicated on the product page where applicable.
If items in your order are available and prepared within 24 hours, they may be shipped the next business day.
SHIPPING TIME
Shipping generally takes between 1–20 business days depending on destination, shipping method, and local carrier conditions.
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery progress.
Please note that total delivery time consists of both processing time and shipping time.
EXPRESS & PARTNERED SHIPPING
In certain regions, faster shipping options may be available through trusted logistics partners. Orders shipped using express fulfillment methods may arrive sooner depending on availability and location.
DELIVERY & ORDER TRACKING
You may track your order at any time using the tracking link provided in your shipping confirmation email. Tracking updates may take a short period to appear after dispatch.
SHIPPING DELAYS
Delivery times are estimates and may be affected by factors beyond our control, including incorrect shipping information, customs procedures, weather disruptions, carrier delays, or peak seasonal demand.
In some regions, delivery may take longer due to customs clearance or local logistics limitations. auroras-avenue remains committed to assisting customers and providing updates whenever possible.
If your order has not arrived within a reasonable timeframe, we encourage you to contact us so we can investigate the issue and offer support.
For assistance with delayed shipments, please contact us within 6 months of the shipment date. Our support team will respond as quickly as possible and work toward a suitable resolution.
CONTACT
For any shipping inquiries, tracking assistance, or delivery concerns, please contact our support team at: