Return policy

At auroras-avenue, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return process designed to be fair, transparent, and customer-friendly.

RETURN PERIOD

We offer a 30-day return window. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be unworn, unused, in their original condition, with tags attached, and returned in the original packaging. A valid receipt or proof of purchase is also required.

RETURN REQUEST PROCESS

To initiate a return, please contact us at info@auroras-avenue.com with your order details and reason for return. Once your request is reviewed and approved, you will receive instructions on how and where to send your package.

Please note that items returned without prior approval will not be accepted. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

If you have any questions regarding your return, you can contact our support team at info@auroras-avenue.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We kindly ask that you inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue quickly and appropriately.

NON-RETURNABLE ITEMS

Certain items cannot be returned. These include personalized or custom-made products, personal care items, and any products that cannot be resold for hygiene or safety reasons.

Additionally, sale items and gift cards are final sale and cannot be returned or refunded unless required by law.

EXCHANGES

If you would like to exchange an item, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired item to ensure faster processing and availability.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For orders shipped to customers within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason. Returned items must meet the same eligibility requirements, including being unworn, unused, with tags attached, and in original packaging.

REFUNDS

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that financial institutions may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@auroras-avenue.com for assistance.